Reviews
The technician was nice and did a fine job, but A-1 Mechanical's charges are a total ripoff. They charged a $95 dispatch fee plus a $145 diagnostic fee on top of it. They mentioned labor charges over the phone but hid the fact that the absolute minimum charge is $145. Paying $240 for a technician to be at my house for a whopping 20 minutes is completely unacceptable. I will never recommend this company to anyone.
UPDATE: Following my initial review, Joe (the Service Manager) called me directly to address my pricing concerns. He listened to my feedback regarding the lack of upfront communication about the fees and agreed to refund the $145 diagnostic charge. I truly appreciate Joe taking accountability and making things right. While the initial billing was frustrating, their customer service and willingness to correct the mistake showed great integrity. I would now consider using them again in the future. I will still suggest Joe that $95 dispatch fee is unethical. It you are charges $95, then this should include visiting + estimate + minor repairs. The estimate amount should either adjust this $95 or clearly mentioned that it is non-refundable.
I saw an advertisement at Lowe's for $99 AC tune up, which was a helluva deal. Setting up the appt was a breeze and the Tech Donaven was super friendly and professional. 10/10 would recommend this yearly to keep your AC up and running good. I plan on coming to them this fall for my furnace tune up as well!
Fast service was scheduled, and Jakub (the technician involved) was very good at troubleshooting the issue, which has probably been an issue for years before it became urgent. I will gladly continue to use this vendor for my HVAC services.
Fantastic! Everyone was great and we are very pleased with the install and overall communication with all involved. From Donovan doing his best to work on both systems trying to get things running, to Don who went over options of a new furnace and AC unit, to Mike installing and going over countless details before, during and after install was completed. Highly recommend!
Kevin was here today on the twice yearly check up and was very helpful, efficient and provided me with useful info. THANKS
Technician wss knowledgeable and efficient